Ticketing

1. Ticket Purchase Policy

  • Tickets purchased on the Zenith Festival.ae or via the Platinum List website are non-refundable except for in the limited circumstances described below in the Refunds Policy.

  • Tickets cannot be exchanged except in the limited circumstances described below in the Refunds Policy.

  • Tickets cannot be transferred to a third party other than the immediate family members and friends of the Customer, and in such cases never for a value greater than the original purchase price.  Tickets purchased are for the use of the named buyer or their immediate family or friends.  Tickets cannot be resold at a value greater than their original purchase price.  In the event Zenith Festival becomes aware of a Ticket being resold for commercial gain at a price greater than the original purchase price, will cancel the Ticket, without a refund to the purchaser, and the Ticket will not be valid for entry.

  • Zenith Festival may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of acceptable original photo ID such as a passport, driver’s license, national ID card and/or by presenting the original credit/debit card used to purchase the tickets.  In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time with the Customer.

  • In most cases payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed.  In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, Zenith Festival reserves the right to cancel such Tickets purchased without refund to the fraudulent purchaser.

2. Ticket Usage Policy and Attendance at the Event

  • It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Zenith Festival will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry.

  • All Tickets are issued subject to the Rules and Regulations of the venue and the Event.  It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.

  • In all cases The Promoter and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event.

  • If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled a refund under any circumstances.

  • Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket.  It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering.  No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy.

  • The venue management or the Promoter may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons. Zenith Festival will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Promoter or venue management for bringing, or attempting to bring, a restricted item into the venue.  Furthermore Zenith Festival accepts no responsibility or liability for items confiscated by the Promoter or venue management.

  • Zenith Festival, the venue management and the Promoter accept no responsibility or liability for items lost or stolen, or injury incurred at the Event.

  • It is the Customer’s responsibility to attend the event at the correct time on the correct date.  It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. Zenith Festival accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event prior to travelling to the Event.  In the event an Event is cancelled or postponed, then Zenith Festival may offer a refund to the Customer subject to the Refunds Policy detailed below.

  • Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.

  • It is the responsibility of the Customer to attend the Event on time.  Some venues and Promoters will refuse entry to latecomers.  No refunds will be issued to latecomers.

  • By purchasing a Ticket through Zenith Festival you hereby agree to being photographed, filmed or recorded by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management at the Event or at the immediate surroundings of the entrance to the venue. Furthermore, by purchasing a Ticket through Zenith Festival you hereby waive all rights in any photographs, video or audio recordings of you at the Event or the immediate surroundings of the entrance to the venue (the “Recorded Material”) made by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management. You hereby agree that the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management may use such Recorded Material in any way they deem fit, without restriction, approval from, or recompense to, you.